Cultural differences in emotion recognition

Publications

Description

Shop interactions regularly involve a shop attendant and a client, where the shop attendant tries to 'read' the client's wishes, likes and dislikes to offer further goods recommendations. In this project, we automatize the inference of the user's moods or emotions using ML and embed it in a recommender system. The key point of the project is cultural awareness. We investigated the effect of cultural background in the expression and recognition of emotions and found out that culturally dependent emotion recognition models increase the performance and user satisfaction, while culturally generic models hinder performance of the systems in which they are embedded.